Shipping policy

for orders placed on quadroshop.co.uk – last updated 13 July 2025

Where we deliver

Region	Status
UK mainland (England, Scotland, Wales)	✓ We ship here
Channel Islands, Isle of Man, Northern Ireland	✗ Not currently
Outside the United Kingdom	✗ Not currently

Delivery charges

All UK-mainland orders ship free of charge, except for slides.

Due to their oversized dimensions, slides are subject to a delivery charge of £19.99.

Order processing & dispatch

Mon–Fri before 12:00 noon: leaves our warehouse the same day.
After 12:00, weekends or UK public holidays: ships on the next working day.

Fulfilment partner: OnPoint Fulfilment (Walkerpack Ltd.), Northampton.

Delivery speed

Standard (free) service: 2–3 working days after dispatch, via DPD 48 h or Royal Mail Tracked 48.
Remote postcodes may take an extra day.

Tracking & notifications

You receive a tracking link by email as soon as your parcel is scanned.
The carrier updates you with delivery windows and status messages.
Missing tracking email? Check your spam folder, then write to info@quadroshop.co.uk.

If you’re not home

First attempt failed: courier leaves a card/SMS; rearrange online or collect from depot.
Safe place authorised: parcel is left as instructed; responsibility passes to you.
Second failed attempt: held at depot for about five days; arrange new delivery or collection.

Signature is required by default. Authorise a safe place in advance if preferred.

Packaging & box sizes

We use robust QUADRO cartons (Types 1–8). Heaviest boxes travel via DHL Express for extra care. All parcels are fully insured in transit.

Stock & split shipments

Everything shown online is in stock. We do not accept pre-orders or back-orders. Large orders may ship in multiple boxes, each with its own tracking number.

Lost, late or damaged deliveries

Check the tracking link first – delays (e.g. weather) will appear there.
If tracking shows “delivered” but you haven’t received the parcel, email us within 3 calendar days.
For visible damage, sign “damaged”, take photos and email us within 48 hours.

We will investigate and arrange a replacement or refund promptly.

Need help?

Email: info@quadroshop.co.uk
Hours: Monday–Friday, 09:00–17:00 UK time

Fast, free, fully-tracked UK mainland delivery — enjoy building!